Withdrawal, termination and refund terms

These conditions explain the services offered through ICS English LIVE. The selected program, the start date, the entitlements, and the fee are considered together with the personal order summary. Mandatory consumer and personal-data provisions remain reserved.

24 English Private Education Ind. and Trade Ltd. (ICS English)

Balbey Neighborhood, 410 St. No:8, Tunca Business Center, Inner Door No:303

Muratpaşa / Antalya 07740

[email protected]

[email protected]

+90 242 248 12 14

In distance service contracts, the consumer as a rule has a right of withdrawal within 14 days from the date the contract is formed, without giving a reason and without paying a penalty. Notice of withdrawal may be given in writing or by a durable medium such as email; using only one particular form is not required in order to apply.

Exceptions relating to the service starting before the statutory withdrawal period ends, and to services performed in an electronic environment, are assessed according to the nature of the service, the prior information, and the separate approvals the legislation requires. An application form, a KVKK checkbox, the opening of the account, or Premium access by itself is not treated as an automatic and unlimited loss of the right of withdrawal for the whole package.

In service contracts where the statutory right of withdrawal is validly exercised, the refund is made within the legal period from the arrival of the notice (as a rule, 14 days), in a manner suited to the payment instrument used and without an extra cost to the consumer. In a defective or unperformed service, the consumer’s statutory choice rights are preserved separately. Ordinary early-termination deductions are not applied automatically to these cases.

Separately from statutory withdrawal and from claims for a defective or unperformed service, in an ordinary early ending of a discounted package the account of the service provided is shown in detail from the list unit prices of the relevant package or lesson that were explained and accepted on the purchase date, the service actually provided, and the contract terms that are legally valid. A list price increased later is not applied retroactively.

Recalculation from the list price does not mean that in every case the whole amount paid will be deducted or that unused lessons will be deemed delivered. If there is a clawback of a commitment or a discount, it is made only in the cases and within the caps the legislation allows; to the extent it can be applied, the discounts or benefits provided are compared with the price of the remaining period, and the legal limit that favors the consumer is taken as the basis. A general and unconditional penalty deduction is not imposed.

In the account statement, the amount paid, the service provided, the applicable unit price, and the legal set-offs are shown separately. The refund is determined by deducting from the amount paid the earned amount that can legally be set off; the price of a service not yet provided is refunded in accordance with the legislation. If the relevant subscription terms apply, termination is carried out within 7 days at the latest; the price of the unprovided service is refunded within 15 days of the termination date at the latest. More favorable or special mandatory periods are reserved.

For VOXI or Kids Premium included in or given with the LIVE subscription, a separate list price is not produced afterwards and a further refund deduction is not made. The performance criteria of general-language FLEX access, of a fixed exam group, and of a weekly one-to-one package differ; the calculation method of one is not applied to another without explanation.

25-minute speaking practice is a 1/3/12-month subscription model with a weekly entitlement. The 50-minute goal-focused private lesson is a separate package based on a lesson count: 12 lessons 29,988 TRY (2,499 TRY per lesson, maximum 6 weeks), 24 lessons 47,976 TRY (1,999 TRY per lesson, maximum 12 weeks), 48 lessons 71,952 TRY (1,499 TRY per lesson, maximum 24 weeks). The price structure is the same for children and adults; a teacher and a lesson plan suited to the age are applied.

In the 50-minute package, 12 lessons are a single payment with no installments; 24 lessons are offered on eligible credit cards in up to 3 installments at the cash price, and 48 lessons in up to 6 installments at the cash price. These installment conditions are not mixed with the term conditions of the 25-minute monthly packages.

If the student cancels a booked lesson at least 24 hours before it starts, the lesson entitlement is not deducted for that booking; rebooking is made within the validity of the package. A booking cancelled with less than 24 hours remaining, or not attended without a prior cancellation, is deducted from the relevant lesson entitlement and does not by itself create an extra lesson or make-up right for the same booking. Rights arising from legislation and justified exceptions accepted by the provider are reserved.

Unused entitlements within the stated maximum validity of the 50-minute package do not carry to the next period; the mere fact that they were unused does not by itself create a right to an extra lesson, an extension, or a refund. Cancellations and delays caused by the provider or the teacher do not consume the student’s period of use or entitlement; the required make-up or extension of time, and statutory rights, are preserved.

The weekly lesson entitlement applies to the weekly period stated at the start of the package. A weekly entitlement the student does not use does not carry to the next week or to the next subscription period; it cannot be accumulated or transferred to another person. A monthly package does not create a promise of an extra lesson total independent of the number of weeks in the calendar month; the weekly periods are stated in the order summary.

The rules on booking, changes, student cancellation, and not attending a lesson are presented clearly before payment. In a cancellation that originates with the teacher or the provider, a lesson that is not performed, a defective service, or a technical service defect, the consumer’s rights to a remedy, an extension of time, and a statutory refund are preserved; a ban on weekly carry-over does not remove these rights.

In your request, state your name, your account or order number, a contact address, and your preference for withdrawal or termination. A written account statement is shared, explaining the list unit price and discount information, the service-delivery records, and the legally applicable set-offs. A return of a physical product or a shipment is not requested.

You can send a request for enrollment, withdrawal, termination, or a refund to [email protected] or [email protected]. For the request, state the account or order information and a contact address where you can be reached; do not send the full card number or the security code. Phone and WhatsApp conversations are for support; you can also send a lasting record of your request by email.

The consumer may apply to the competent Consumer Arbitration Committee or the Consumer Court according to the nature of the dispute and the current monetary jurisdiction limits; mediation provisions that must be applied remain reserved. The consumer’s legally competent places of application are not limited to Antalya alone.